Vifor Pharma

Die Vifor Pharma Gruppe – die frühere Galenica Gruppe – ist ein globales Spezialitäten-Pharmaunternehmen, das eigene Pharmaprodukte erforscht, entwickelt, herstellt und vertreibt und ein bevorzugter Partner für innovative patientenorientierte Lösungen ist.
Das Unternehmen hat sich zum Ziel gesetzt, ein globaler Marktführer in den Bereichen Eisenmangel, Nephrologie und kardiorenale Therapien zu sein und weltweit Patienten mit schweren und chronischen Erkrankungen zu einem besseren Leben in Gesundheit zu verhelfen.
Die Vifor Pharma Gruppe verfügt über Produktionsstätten in der Schweiz und in Portugal sowie über ein dynamisches Netzwerk von Vertriebsgesellschaften und Partnern zur weltweiten Marktabdeckung. Das Unternehmen treibt die Expansion seiner weltweiten Präsenz laufend voran, bleibt dabei aber in seinem schweizerischen Heimmarkt fest verwurzelt.
Die Vifor Pharma Gruppe besteht aus Vifor Pharma, Vifor Fresenius Medical Care Renal Pharma, ihrem gemeinsamen Unternehmen mit Fresenius Medical Care, Relypsa und OM Pharma.

Stellentyp: Vollzeit


Location: Switzerland - Glattbrugg/Zurich
Function: IT
Company: Vifor Pharma
Georgia Izzat
International Talent Acquisition Specialist
+41 58 851 83 78
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About you

We are currently looking for an ICT Service Manager/Engineer who will be based in at our headquarter in Zurich. You will be in charge of the operation, management and compliance of our global IT server infrastructure and other data center services. In this role, you will report to the Group Leader Data Centre and will be part of the Global IT technology team. Your tasks and responsibilities will include the following:

  • Design, operate and maintain the global IT server infrastructure of Vifor Pharma.
  • Ensure that the components and systems are standardised, available, stable, secure and ensure compliance with GxP regulations and according to SLAs.
  • Manage outsourced services, contract reviews, regular SLA checks, upgrades, maintenance windows, coordinate different resources during projects and manage escalation processes.
  • Assess, evaluate and maintain in-house and outsourced services.
  • Analyse and understand requirements, work with stakeholders to specify, design and select systems that deliver value to the organisation.
  • Identify and communicate risks; advise, propose and implement appropriate actions.
  • Ensure the continuous improvement, automatisation, rationalisation and management of existing IT server platform services, investigate systems and models that might benefit the company.
  • Estimate cost and prepare business cases for solutions.
  • Support the components and systems at the 2d and 3rd level following ITIL processes.
  • Collaborate with other IT and business peers on a global level.
  • Coordinate the interfaces between the requesters (internal and/or externals), the technology group, IT and/or the business partners.
  • Be part of IT «on call» activities and organize or support maintenance windows activities.
  • Understand and support the global IT strategy.

The ideal candidate will ideally bring the following skills and experience:

  • Minimum 5 years of experience as a system engineer and in data center operation in a similar context (global presence, multiple data centers, 500+ servers).
  • Experience with assessing and implementing managed solutions and managing outsourced systems.
  • Experience with transitioning from internal service to SaaS
  • Experience with cloud infrastructure and automatisation.
  • Experience with ITIL processes.
  • Excellent knowledge of Microsoft Windows Server solutions and surroundings.
  • Excellent knowledge of virtualization solutions (ESXi, XenServer, KVM would be an asset).
  • Excellent knowledge of Microsoft Active Directory services.
  • Good knowledge in hyper-converged technologies.
  • Good knowledge of Microsoft System Center Operations Manager.
  • Experience with Citrix technologies (NetScaler, CloudBridge, Xen) is an advantage.
  • Certifications according to the role are an advantage.
  • Experienced with business requirements gatherings.
  • Fluent level in English (in oral and written communication), an advanced level in French or German would be a strong asset.
  • Team spirit and at ease to collaborate in an international landscape.
  • Previous experience in the pharmaceutical industry and understanding of GxP and other regulations would be of advantage.

For this role, we are looking for a proactive candidate who demonstrates entrepreneurial approach and can drive the necessary activities to bring our infrastructure and services to the next level. Being in that role will allow to underline the necessary «can do» attitude, team player spirit and act as a role model for others in line with Vifor Pharma values.

About us

Vifor Pharma, a company of the Galenica Group, is a world leader in the discovery, development, manufacturing and marketing of pharmaceutical products for the treatment of iron deficiency. The company also offers a diversified portfolio of prescription medicines as well as over-the-counter (OTC) products. Vifor Pharma, headquartered in Zurich, Switzerland, has an increasingly global presence and a broad network of affiliates and partners around the world. For more information about Vifor Pharma and its parent company Galenica, please visit and

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