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31.12.2021

Payment Analyst

  • 8006Zürich
  • Festanstellung 100%

  • Home Office
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wefox ist Europas digitaler Versicherer Nr. 1. Wir definieren Versicherung neu. 
2021 haben sich Investoren mit mehr als 650 Millionen US-Dollar an wefox  beteiligt – bis dato die größte Investitionsrunde, die ein Insurtech je erhalten hat.

Unsere Mission:
We make people be safe.

Revolutioniere mit uns den Versicherungsmarkt und hilf uns, individuelle und  datenbasierte Versicherungsprodukte zu entwickeln, die das Leben unserer Kund*innen erleichtern und sicherer machen. Insurance. But simple.
wefox ist Europas digitaler Versicherer Nr. 1. Wir definieren Versicherung neu. 
2021 haben sich Investoren mit mehr als 650 Millionen US-Dollar an wefox  beteiligt – bis dato die größte Investitionsrunde, die ein Insurtech je erhalten hat.

Unsere Mission:
We make people be safe.

Revolutioniere mit uns den Versicherungsmarkt und hilf uns, individuelle und  datenbasierte Versicherungsprodukte zu entwickeln, die das Leben unserer Kund*innen erleichtern und sicherer machen. Insurance. But simple.
wefox is Europe’s leading InsurTech that is reinventing insurance at scale, with a record-breaking Series C funding round of $650 million in 2021, making it the largest funding round of any InsurTech to date.

wefox is revolutionising insurance by empowering the customer and delivering personalised experiences, driven by data. Our vision is to enable people to be safe. By providing our customers 360 degree advice through our network of advisors, we optimise each individual's risk coverage through innovative prevention, assistance and insurance products.

We are looking for a Payment Analyst (f/m/d) to support our rapidly growing team in Zürich

Payment Analyst

The role: 
  • Monitor payment transactions and engage when there are failures, alerts, chargebacks or technology issues
  • Develop the perfect payment setup for new market entries
  • Work with product and claims team to identify opportunities and priorities for evolving all payment related processes
  • Produce program documentation (written, video, product tours) for Customer Service on how the payments processes works to provide our customers the best possible experience
  • Develop and monitor payment KPIs
  • Adhere to defined risk management, compliance, documentation, data collection and quality control processes
  • Cooperation with customer service for ad hoc clarifications arounds payments
What you bring:
  • 2-3 years of experience in the e-commerce and digital payments space (subscription model preferred)
  • Knowledge on the payment transaction life cycle for Direct Debits, Cards and chargebacks
  • Experience working with SQL to analyze and present data in a meaningful way
  • Able to break down ideas into building blocks, provide structure and define processes
  • A self-starter, resilient and adaptable – you are comfortable working with ambiguity and are able to work remotely from your manager
  • Have an attention to detail and act with a sense of urgency
  • A solution-oriented problem solver and a champion of making work easier
  • Analytical and critical thinker – you use both data and user input as the basis of your recommendations and assessments
  • Business fluent English level, German language is a plus
  • Experience in the insurance industry is a plus
What we offer:

Now, we’ve gotten to the fun part, the part where you get to brag about your company, those perks your friends are so jealous of!

Here are some of them:
  • Flexible working hours including some days remote option
  • 26 working days of vacation + 24th and 31st December.
  • Seniority days: one day of extra holiday per employment year starting from the 2nd anniversary in the company (up to 30 days total holidays).
  • A stack of the latest technologies and working gadgets
  • Free coffee, fruit and snacks, because we need fuel!
  • Grants for training and coaching
If you love a less-formal work environment, flexible paid time off, a great compensation package and benefits offering - and most of all, being the authentic you, get in touch, we want to meet you!

Arbeitsort:

8006Zürich(Home Office möglich)

wefox Holding AG
Stampfenbachstraße 138
CH-8006 Zürich

christoph.loeger@wefox.com