Our team in Haag, Switzerland is looking for you:

Team Lead IT-Operations, m/w/d (80-100%)

We are seeking an experienced and dynamic Team Lead for our IT Operations & First Level Support team.

YOUR CHALLENGES

• Lead, mentor, and manage the IT Operations & First Level Support team, ensuring high performance and continuous development
• Oversee the daily operations of IT systems, networks, and infrastructure, ensuring minimal downtime and prompt resolution of any technical issues.
• Manage the first-level support process, ensuring timely and effective resolution of incidents, service requests, and technical issues.
• Serve as the escalation point for complex issues that require advanced troubleshooting and problem-solving. 
• Ensure all IT operations and support activities comply with security protocols and regulatory requirements.

YOUR COMPETENCIES

• 5+ years’ experience of working as an IT System Engineer or relevant position and some experience in a supervisor function.
• Proven experience with Microsoft 365 including Azure and Active Directory
• Good experienced in Microsoft Windows OS technology, networking, databases, firewalls, anti-virus, log management, content filtering, etc.

• Responsible attitude, understanding the critical importance of IT infrastructure.
• Stress resistance, strong communication skills
• Languages German and English